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At Addiction Pet Food AU, we are dedicated to providing top-notch pet food products and exceptional service. To ensure a seamless shopping experience, please take a moment to review our shipping policy:
Shipping Eligibility
We currently offer shipping services to customers located within the following Australian states:
Unfortunately, we are unable to offer shipping to other regions at this time.
Shipping
We are committed to maintaining well-stocked inventory and strive to dispatch orders within 1-2 business days of order receipt.
Please note that estimated shipping days are based on business days and do not include weekends or holidays. Delivery times may vary depending on the shipping carrier and destination.
Order Tracking
Upon shipping, you will receive a confirmation email containing tracking information for your order. This allows you to monitor the progress of your delivery.
Damaged or Lost Packages
Addiction Pet Food AU holds no liability for packages that are damaged or lost during transit. In the event of damage or loss, we recommend that customers contact the shipping carrier to initiate a claim. While we will make efforts to assist customers in addressing such issues, ultimate responsibility lies with the carrier.
Returns and Refunds
For information regarding returns and refunds, please refer to our dedicated policy section on our website.
Delivery Enquiries
Should you have any concerns about your parcel's delivery, kindly reach out to us within 5-7 business days from the dispatch date. Please be aware that inquiries made after one month from dispatch might be challenging for us to investigate with the postal service effectively.
Delivery Times
Please note that delivery times are estimations and are not guaranteed. Addiction Pet Food AU cannot be held responsible for any delays arising from shipping carriers or unforeseen circumstances like weather conditions or natural disasters.
Damaged or Lost Packages
We wish to emphasize that Addiction Pet Food AU assumes no responsibility for packages damaged or lost during transit. Should a package be lost or damaged, customers are advised to contact the courier and initiate a claim. We are here to support you in resolving any issues linked to damaged or lost packages to the best of our abilities.
Contact Us
Our dedicated customer service team is diligently working to respond to your inquiries as promptly as possible. Should you have any questions or require assistance, please do not hesitate to reach out to us at hello.au@addictionpet
