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Policy for Returns and Exchanges


Claims for returns or refunds must be submitted within twenty-one (21) days after receiving the goods, and they must be accompanied by a copy of the invoice used to purchase the goods. Products must be brand-new, unused, and still have their tags on in order to qualify for a refund (minus shipping fees).

You can get in touch with us at hello.au@addictionpet.com to begin a return. Please be aware that returns must be sent to PO Box 2537, Nerang Business Centre, QLD 4211

Such claims are presumed to be waived if the customer fails to notify hello.au@addictionpet

Products that have reached their expiration date cannot be returned or refunded.
Only items with a manufacturer's warranty or guarantee may be returned, exchanged, or refunded.

Please be aware that in order to submit a claim for the following, you must do so within 24 hours of delivery.
1. Defective/faulty items
2. Items received (claim for missing items)
3. Out of date items.

You will receive a confirmation after we have received your item or items. Providing the goods are received in their untouched, original state. The exchange or refund will be handled.

To preserve the contents and make the package trackable, fresh, undamaged items must be returned in padded packaging.

Refunds will be handled using the original form of tender. Refunds for credit cards will be processed using the original card information (i.e., the card that was used to make the first purchase). Refunds from PayPal will be sent to the original PayPal account. As soon as we receive the BSB and Account information, bank deposit payments will be returned to the designated bank account.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello.au@addictionpet.com.